FREQUENTLY ASKED QUESTIONS
Can I buy a product from the Apothecary and have it shipped to me?
Yes! We need the address where you would like it shipped. We will be invoicing you so please look out for an email. As soon as we have confirmation of payment, we will ship it out.
What does Dr. Franco-Chavez treat?
Dr. Franco-Chavez is a Primary Care Physician. She focuses however on gastroenterology including auto-immune and chronic disease components. Naturopathic Oncology, anti-aging and detoxification protocals are key features of Dr. Franco-Chavez interests. Dr. Franco-Chavez examines many different blood labs to help guide treatment protocols and is very experienced in food allergy panels, stool analysis and salivary samples to help asses a patients overall food allergies and intolerances. Dr. Franco-Chavez has training in both Eastern and Western medicine practices.
Can I correspond with Dr. Franco-Chavez on Facebook or Instagram?
Since this is a medical center we take all correspondence through our HIPAA compliant communication only, rather than through Facebook or Instagram.
How do I schedule an appointment?
Please schedule an appointment online for an initial consultation. Once you do so you will be sent HIPAA compliant e-links for patient paperwork that must be filled out at least 48 hours prior to your designated appointment time so that your patient case can be reviewed or we will have to reschedule to make sure this is accomplished.
Are Naturopathic Medical Doctors considered Primary Care Physicians (PCP)?
What is naturopathic medicine?
The Healing Power of Nature (Vis Medicatrix Naturae): Naturopathic medicine recognizes an inherent self-healing process in people that is ordered and intelligent. Naturopathic physicians act to identify and remove obstacles to healing and recovery, and to facilitate and augment this inherent self-healing process.
Identify and Treat the Causes (Tolle Causam): The naturopathic physician seeks to identify and remove the underlying causes of illness rather than to merely eliminate or suppress symptoms.
First Do No Harm (Primum Non Nocere): Naturopathic physicians follow three guidelines to avoid harming the patient:
Utilize methods and medicinal substance which minimize the risk of harmful side effects, using the least force necessary to diagnose and treat;
Avoid when possible the harmful suppression of symptoms; and
Acknowledge, respect, and work with individuals' self-healing process.
Doctor as Teacher (Docere): Naturopathic physicians educate their patients and encourage self-responsiblility for health. They also recognize and employ the therapeutic potential of the doctor-patient relationship.
Treat the Whole Person: Naturopathic physicians treat each patient by taking into account individual physical, mental, emotional, genetic, environmental, social, and other factors. Since total health also includes spiritual health, naturopathic physicians encourage individuals to pursue their person spiritual develpment.
Prevention: Naturopathic physicians emphasize the prevention of disease by assessing risk factors, heredity and susceptibility to disease, and by making appropriate interventions in partnership with their patients to prevent illness.
Does Dr. Franco-Chavez take insurance?
Dr. Franco-Chavez has spent several sessions lobbying and legislating in Washington D.C. for insurance to cover her care on a federal level as a Naturopathic Primary Care Physician. We continue to look toward the future and are confident that we are setting practices in place here at The Healing House that will help bring in all levels of the community, regardless of status financilly or insurance wise.
Can I do a payment plan for Physician services?
After reviewing our business systems, we are not capable of doing a payment plan for billing services ALREADY rendered, due to many factors. All services are due in full at time of service, especially for Physician visits since we are running a multi-functioning facility.
In the area
What else does Northern New Mexico have to offer?
Unique season attractions in close proximity:
Do I have to fill out the HIPAA form? I want my information to stay private.
You want to fill out the HIPAA form because it protects all of your information. The form is just for Dr. Franco-Chavez. She would only use it for example, if she ever needed to consult another physician on your behalf. However, anytime she every does this, you will always need to sign a request form for her to do so.
Can I print out patient intake forms or have them emailed to me in a different way?
As far as Google forms, the links are HIPAA compliant and only "filloutable" through the links online. They cannot be emailed in another format unfortunately.