FREQUENTLY ASKED QUESTIONS

Apothecary

Can I buy a product from the Apothecary and have it shipped to me?


Yes! We need the address where you would like it shipped. We will be invoicing you so please look out for an email. As soon as we have confirmation of payment, we will ship it out.









General

What does Dr. Franco-Chavez treat?


Dr. Franco-Chavez is a Primary Care Physician. She focuses however on gastroenterology including auto-immune and chronic disease components. Naturopathic Oncology, anti-aging and detoxification protocals are key features of Dr. Franco-Chavez interests. Dr. Franco-Chavez examines many different blood labs to help guide treatment protocols and is very experienced in food allergy panels, stool analysis and salivary samples to help asses a patients overall food allergies and intolerances. Dr. Franco-Chavez has training in both Eastern and Western medicine practices.




Can I correspond with Dr. Franco-Chavez on Facebook or Instagram?


Since this is a medical center we take all correspondence through our HIPAA compliant communication only, rather than through Facebook or Instagram. We don't use Messenger on Facebook to answer inquiring medicial or clinical type questions so please route all communication to our Assistant or General Manager. You may call and ask for our General Manager, Patrick Day 817-876-7435 or feel free to email our Administrator/Assistant for questions or help with our services. 505-753-0719 admin@thehealinghouseofnewmexico.com




How do I schedule an appointment?


Please schedule an appointment online for an initial consultation. Once you do so you will be sent HIPAA compliant e-links for patient paperwork that must be filled out at least 48 hours prior to your designated appointment time so that your patient case can be reviewed or we will have to reschedule to make sure this is accomplished. Please visitor our website appointment page - www.thehealinghouseofnewmexico.com/scheduleappointment for services, fees and scheduling online! If you have any questions or would prefer guided help toward scheduling please email our Director of Operations/DITHH Assistant at admin@thehealinghouseofnewmexico.com.




Are Naturopathic Medical Doctors considered Primary Care Physicians (PCP)?


Yes! We are so excited to be extending the full scope of practice to Naturopathic Medical Doctors (which is different than traditional certified Naturopaths) here in the state of New Mexico. Dr. Franco-Chavez was an integral part of the licensure for Naturopathic Doctors in New Mexico. However, currently licensure in NM does not mean insurance options are available at the federal level. This is something that will be worked through in the future in Washington D.C. and we are shooting for 2021. This license means that now Naturopathic Doctors can perform full exams and everything a PCP does by being regulated. On that note, The Healing House of NM is Community & Designer Healthcare, meaning we may never opt to take insurance as it dictate what and how we treat. Since Dr. Franco-Chavez is unique in her approach she bridges the gap between Eastern and Western medicine as her expertise this is something very important for health and prevention. Most patients that maintain and continue in optimal health never have a problem paying out of pocket - aka investing in their health. It's much less expensive over time than even insurance and copays throughly the span of a sick vs. a healthy person. We live in a "sick" dictated insurance-controlled environement instead of a "health" dictate one in the US, unfortunately. We do things different here at The Healing House. We focus on well-being and health instead of dis-ease.




What is naturopathic medicine?


Naturopathic medicine is a distinct primary health care profession, emphasizing prevention, treatment, and optimal health through the use of therapeutic methods and substance that encourage individuals' inherent self-healing process. The practice of naturopathic medicine includes modern and traditional, scientific, and empirical methods. The following principles are the foundation of naturopathic medical practice:

  • The Healing Power of Nature (Vis Medicatrix Naturae): Naturopathic medicine recognizes an inherent self-healing process in people that is ordered and intelligent. Naturopathic physicians act to identify and remove obstacles to healing and recovery, and to facilitate and augment this inherent self-healing process.
  • Identify and Treat the Causes (Tolle Causam): The naturopathic physician seeks to identify and remove the underlying causes of illness rather than to merely eliminate or suppress symptoms.
  • First Do No Harm (Primum Non Nocere): Naturopathic physicians follow three guidelines to avoid harming the patient:
    • Utilize methods and medicinal substance which minimize the risk of harmful side effects, using the least force necessary to diagnose and treat;
    • Avoid when possible the harmful suppression of symptoms; and
    • Acknowledge, respect, and work with individuals' self-healing process.
  • Doctor as Teacher (Docere): Naturopathic physicians educate their patients and encourage self-responsiblility for health. They also recognize and employ the therapeutic potential of the doctor-patient relationship.
  • Treat the Whole Person: Naturopathic physicians treat each patient by taking into account individual physical, mental, emotional, genetic, environmental, social, and other factors. Since total health also includes spiritual health, naturopathic physicians encourage individuals to pursue their person spiritual develpment.
  • Prevention: Naturopathic physicians emphasize the prevention of disease by assessing risk factors, heredity and susceptibility to disease, and by making appropriate interventions in partnership with their patients to prevent illness.
NATUROPATHIC PRACTICE Naturopathic practice includes the following diagnostic and therapeutic modalities: clinical and laboratory diagnostic testing, nutritional medicine, botancial medicine, naturopathic physical medicine (including naturopathic manipulative therapy), public health measures, hygiene, counseling, minor surgery, homeopathy, acupuncture, prescription medication, intravenous and injection therapy, and naturopathic obstetrics (natural childbirth). House of Delegates Position Papter, Amended 2011





Payment

Does Dr. Franco-Chavez take insurance?


What we are up against is bigger than us insurance wise. Dr. Franco-Chavez has spent several sessions lobbying and legislating in Washington D.C. for insurance to cover her care on a federal level. It is a full-time job and one that will probably take years to get through with some consistency. We wish there was a cut and dry reason for this process but it is out of our hands completely. If and when insurance licensure does happen another whole tier of things must be set in place and our facility must make enough to quantify the spending toward a biller/insurance coder on staff. That is a signifcant expense we aren't sure would be a benefit to the other non-insuranced services and practitioners we offer here. Since opening in October 2018, the future is yet to be seen. We are building and working as fast as we can and hope that it can accommodate our community the best we are able to. I assure you Dr. Franco-Chavez is working to the best of her ability from all angles to try and satisfy need, however, it's hard to satisfy everyone. We continue to look toward the future and are confident that we are setting practices in place here at The Healing House that will help bring in all levels of the community, regardless of status financilly or insurance wise. We are in the process of hiring an MD on staff so that we can provide insurance benefit care to our surrounding community. We just don't have anything in place to announce that just yet but we assure you we are working on it.




Can I do a payment plan for Physician services?


After reviewing our business systems, we are not capable of doing a payment plan for billing services ALREADY rendered, due to many factors. All services are due in full at time of service, especially for Physician visits since we are running a multi-functioning facility. Since Naturopathic medicine is so comprehensive and it take multiple visits for a desired outcome-especially in chronic disease situations, a patient will be well into their second, third, and even fourth appointment within the month or two and still not have finished paying on their first visit. Keep in mind, Naturopathic medicine is best utilized on a continuous basis. Therefore, it is not appropriate to try and collect payments on a post-service time-frame continously. Patients need to be committed to really having the cost-associated services to help drive motiviation toward working hard themselves to ensure they are doing all protocals at home. We find cost-benefit associated as a driving force as one of the biggest incentives for patient compliance.





In the area

What else does Northern New Mexico have to offer?


Unique season attractions in close proximity: Santa Fe & Albuquerque: Santa Fe Opera (June 30th - August 26th) Rodeo de Santa Fe (June) Spanish Market (July 23-29th) Santa Fe Indian Market (August) Santa Fe Fiesta Days (Early September) Santa Fe Zozobra (Early September) Albuquerque, NM Balloon Fiesta (Starts the 1st week of October) NM Film Festival (3rd weekend in October) Santa Fe - Canyon Road Christmas Eve Traditional Farolito Walk (Christmas Eve) Taos: Annual Fiesta de Taos (July 1-23rd) Red River: Annual Motorcycle Run & Red River Memorial Day Rally (Last weekend of May) Chama: Chama Days Festival (Early August) Espanola: Espanola Fiestas (Early July) Getting around - This is a rural area. No public transportation available in Espanola Valley (town) but Santa Fe has the Roadrunner Rail station that travels into Albuquerque, New Mexico for quick day trips.





HIPAA

Do I have to fill out the HIPAA form? I want my information to stay private.


You want to fill out the HIPAA form because it protects all of your information. The form is just for Dr. Franco-Chavez. She would only use it for example, if she ever needed to consult another physician on your behalf. However, anytime she every does this, you will always need to sign a request form for her to do so. All the links are HIPAA compliant links and it is for Dr. FRanco-Chavez and her assistant ONLY. We never share any information or patient files otherwise so your information stays private and confidential.




Can I print out patient intake forms or have them emailed to me in a different way?


As far as Google forms, the links are HIPAA compliant and only "filloutable" through the links online. They cannot be emailed in another format unfortunately. There is no need to print the forms. We prefer electronic reciept of patient paperwork. Links can be filled out online at home as they submit to our portal instantly and route to each respective electronic location for our EMR system.





NATURE AND SCIENCE IN BALANCE 

Eastern wisdom meets Western medicine

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LOCATION
OPERATING HOURS
CONTACT

PHYSICAL ADDRESS:

1003 East Fairview Lane

Española, NM 87532

DOCTOR'S VISIT:

By Appointment Only

The Healing House

Bespoke Wellness Services & Retail Therapy Shops

(Scrub Boutique and TigerLily & Co. Apothecary):

Open Tues - Sat 9am-5pm

or by appointment

Morning Glory - Food Medicine Cafe

Tues - Sat 9am-2pm

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Espanola, NM     |     Contact  505-753-0719                                                                                            © 2020 by The Healing House of New Mexico